Frequently Asked Questions
Below you’ll find a list of frequently asked questions, typically asked just before a merchant purchases one of our themes. If you don’t see your question here, contact us or email tracy@inspiredtheme.com.
Yes, every theme is available for a free 3-day trial. Install it on your store, customize it, and see how it fits. No credit card required. Explore themes
You'll get instant access to the theme file. Our team can also set up the theme on your store for free — customized with your brand details, ready within 24 hours.
No. Our themes are built mobile-first and optimized for speed, with Core Web Vitals in mind. You can check our live demo stores for real-world performance.
We offer live chat, Slack, and email support for theme and Shopify questions. We typically respond within a few hours during business days.
We provide a 30-day money-back guarantee on all purchases.
If you encounter serious theme-related bugs or performance issues that adversely affects your store's operation within 30 days of your purchase, you are eligible to request a full refund for your order.
For complete details, please refer to our Refund Policy page.
Yes. Every theme purchase includes free updates — new features, improvements, and bug fixes released in future versions. You can download the latest version anytime from your customer account.
Each theme license is for one Shopify store. If you run multiple stores, you'll need a separate license for each.
Our themes are built to the same quality standards as top Shopify Theme Store themes — same performance, same flexibility, same design craftsmanship. The difference: we're priced lower, include free store setup, and offer direct support through live chat, Slack, and email. Compared to Dawn or Horizon (Shopify's free starter theme), our themes include built-in features like mega menus, mobile docks, product bundles, and shoppable videos that would otherwise require multiple apps or custom code.
With a Personal license, you can use the theme on one Shopify store. If you need it on multiple stores, please purchase the Commercial license.
Yes, our team offers custom design and development work for specific needs not covered by the theme's built-in features. Email us at tracy@inspiredtheme.com with details about your project and we'll send you a quote.
Our themes work with all Shopify plans — Basic, Shopify, Advanced, and Plus. You don't need a specific plan to use any of our features.
We can help. If you're moving from WooCommerce, Squarespace, Wix, or another platform, we offer free migration support with any theme purchase — we'll help you move your products, content, and settings so your new Shopify store is ready to go. Email us at tracy@inspiredtheme.com to get started.