Frequently Asked Questions

Below you’ll find a list of frequently asked questions. These questions are usually asked just before a merchant purchases one of our themes.

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1. Are your themes compatible with OS 2.0?

Yes, all our themes are fully compatible with Shopify OS 2.0

2. Can I change colors and fonts?

Yes, you can. You're able to change the theme colors to match your brand's style. Regarding fonts, usually Shopify’s font library is sufficient, but if you want to add custom fonts to the theme, you can contact us and we will do it for you without any additional charges. 

3. Can I try the theme before I buy it?

Yes, we highly recommend it! Please click here to visit a page where you can download the free trial version of the theme you want. You can then upload the free trial version to your store to test the theme with your own products, brand colors, and customizations. 

Our support team is available to assist with any questions you may have while making your decision.

4. Are all your themes responsive?

Yes, all of our themes are designed to be responsive and automatically adaptable for every device and screen size.

5. Does your theme work with the apps I want?

Our themes are compatible with all Shopify-developed apps and most third-party apps available on the Shopify App Store. However, there may be some apps that do not fully integrate with our themes. For integrations or bug fixes, please reach out directly to the app developers, as they are responsible for installing their apps and ensuring compatibility.

6. Is the theme purchase a one-time fee?

Yes, you only need to purchase a theme once for your shop. Using the same theme for multiple storefronts requires the purchase of one theme license for each storefront or the purchase of the Commercial license.

Also, keep in mind that Shopify's subscription plans and most added apps are not one-time fees.

7. What’s included with my theme purchase?

- Theme file for uploading to your Shopify store
- Editable Canva templates
- Shopify SEO guide
- Theme installation guide
- Live chat support for any Shopify-related inquiries
- Assistance with store setup at no extra cost (If needed)

8. What does the InspiredTheme Support team cover?

Your happiness and success are our highest priorities. Therefore, feel free to reach out to us via live chat or email for any questions and basic store setup requests at any time – we are always eager to assist. Once you contact us and detail your request, you can expect a response within a few hours.

However, please be aware that for inquiries or issues related to third-party or Shopify-developed apps, it's best to contact their respective support teams for the most effective assistance with your questions and issues.

9. Do your themes get updated?

Our themes are updated periodically to keep up to date with the latest Shopify functions and all updates are free! 

10. Does your team provide help with store setup?

Yes, we can take care of the entire store setup process for you, which includes uploading the theme to your Shopify store, customizing the look and feel of your site, setting up pages, navigation menus, and more. There is no additional charge for this service.

11. How to use Canva templates?

Preparing images for your Shopify store can be a daunting task. That's why we provide Canva templates along with the theme to make it easier for you. Canva templates are pre-designed graphics that you can customize by adding your own images, editing text, changing colors, and incorporating other elements to create unique banners. You can then upload these banners to your Shopify store.

If you're not familiar with Canva, it's an online design platform that's popular among small businesses and entrepreneurs for its user-friendly interface and beautiful templates. With Canva, even those without design skills can create professional-looking graphics for their business.

12. How to upload your theme to my Shopify store?

Our theme is delivered in the form of a .zip file and must be uploaded to Shopify before use. Follow these steps to upload the theme:

1. Go to your Shopify admin, then click Online Store -> Themes
2. In Theme library, click Add theme -> Upload zip file
3. Select the .zip file on your computer and click Upload file