Frequently Asked Questions
Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through the live chat or through our contact us page.
1. Are your themes compatible with Online Store 2.0?
Yes, all our themes are fully compatible with Shopify OS 2.0
2. Can I change colors and fonts?
Yes, you can. Usually Shopify’s font library is sufficient, but if you want to add custom fonts to the theme, you can contact us and we will do it for you without any additional charges.
3. What size do my images need to be?
We’ve put together an article explaining ideal Shopify image sizes. You can read it here
4. Can I see a theme before buying it?
Yes, on every theme's page there's a DEMO link. You can interact and see how the front-end of the theme works.
5. Are all your themes responsive?
Yes, all our themes are fully responsive.
6. What’s included with my theme purchase?
- Theme file for uploading to your Shopify store
- Editable Canva templates
- Shopify SEO guide
- Getting started instruction
- Live chat support
7. I’m new to Shopify, can you provide help with store setup?
Yes, you just need to contact us and we will handle the store setup for you without any additional charges.
8. What does the InspiredTheme Support team cover?
Our friendly team can provide help with theme settings and anything included in the original theme. We are not able to help with tasks that require significant code changes to the theme or app troubleshooting, installation, or removal.
9. Is the theme purchase a one-time fee?
Yes, you only need to purchase a theme once for your shop. Using the same theme for multiple storefronts requires the purchase of one theme license for each storefront.
Also, keep in mind that Shopify's subscription plans and most added apps are not one-time fees.
10. Do your themes get updated?
Our themes are updated periodically to keep up to date with the latest Shopify functions. You can update to a newer version of your theme at any time, as many times as you would like.
11. Will this theme work with my apps?
Yes, Our themes work well with most apps on the Shopify app store.
12. Are themes sold on 3rd-party sites valid?
Our themes are sold exclusively through our store on Etsy.com (GetInspiredTemplates) and through inspiredtheme.com. No other websites or other sources are authorized to sell or distribute our themes (including at no cost or for trade).
If you find our themes for sale on any 3rd-party sites or services, please be aware that these are NOT authorized licenses and InspiredTheme will NOT support themes purchased from unauthorized third parties, even if you were not aware that the purchase was unauthorized.