At InspiredTheme, we understand the importance of trust and satisfaction in your theme purchase. Our refund policy is designed to provide you with peace of mind and confidence when choosing our themes for your Shopify store.
Our Commitment to Quality
We are committed to offering high-quality themes that enhance your online store's performance and appearance. Despite our rigorous testing, there may still be bugs within the theme. If you come across a serious bug or a performance issue that substantially affects the functionality of the theme, rest assured, we are here to assist you.
- Refund Window: Our refund policy is valid for 30 days from the date of purchase. This window allows you ample time to thoroughly test and experience the theme in your store environment.
- Qualifying Issues: You are eligible for a refund if you discover a serious bug or a performance issue directly related to the theme that adversely affects your store's operation. To process a refund, we require a detailed description of the issue along with any relevant screenshots or documentation.
- Issue Verification: Upon receiving your refund request, our team will verify the issue. If the problem is indeed due to a flaw in our theme, we will initiate the refund process.
- Once your refund request is approved, the amount will be refunded to your original method of payment within a certain number of days.
- Note that refund requests must be made within the 30-day window. Requests made after this period, even if the issue qualifies, will not be eligible for a refund.
After 30 Days
We take pride in our customer support and are committed to resolving any issues you may encounter. While refunds are not available after the 30-day window, we encourage you to reach out to our support team for assistance with any theme-related concerns.
For refund requests or any inquiries about our policy, please contact us at email@example.com. Our team is dedicated to ensuring your satisfaction and will respond promptly to your needs.