Store Setup Service Terms & Conditions

Shopify Store Setup Service Terms & Conditions

These terms apply to the Shopify Store Setup Service provided by InspiredTheme. By purchasing the service, you agree to the terms below.

What’s included

We’ll set up your Shopify store using a theme you provide or, if you don’t have one, a theme developed by our team at no additional cost. The service includes configuring the theme’s existing sections and settings, setting up key store pages and navigation, applying the information you provide, and adding up to 10 products.

We can also help configure third-party apps. If an app has a fee or requires substantial work beyond the standard setup, we’ll let you know before any additional cost is incurred.

This is a store setup service, not a custom website design or development service. Bespoke designs, custom code, extensive content creation, and work outside the agreed scope are not included unless separately agreed.

Using a theme from another developer

If you want us to use a theme developed by another company, you must provide it and hold a valid license to use it on your store. The cost of that theme is not included in this service. We cannot supply or license another developer’s theme on your behalf.

What we need from you

To begin, you need an active Shopify store, to fill out our setup questionnaire, and to approve our Shopify collaborator access request. Please provide accurate business information and any logos, images, product details, and text you want us to use.

You’re responsible for having the rights to use any content, fonts, images, themes, or other materials you provide. You do not need to share your Shopify password with us.

Timing and delivery

The delivery timeframe for your selected option begins once we’ve received your payment, completed questionnaire, necessary materials, and store access. Delays in receiving information or approvals may extend the delivery date. Shopify outages, third-party app issues, and requests outside the agreed scope may also affect timing; we’ll let you know if they do.

Once the setup is ready, we’ll notify you so you can review it and send us specific feedback about anything within the agreed scope that needs adjustment.

What you’ll handle directly

You remain responsible for connecting and managing payment methods, configuring taxes, approving legal policies, and adding products beyond the 10 included in the service. SEO optimization is not included. Where appropriate, we’ll provide guidance for tasks we don’t complete directly.

Please review your store’s content, prices, product details, shipping information, policies, and settings before publishing or accepting orders.

Changes and additional work

Please describe requested changes as clearly as possible. We’ll help correct setup issues and make reasonable adjustments within the agreed scope. New features, substantial redesigns, custom development, or requests made after the agreed setup work is complete may require a separate quote. We won’t begin chargeable additional work without your approval.

When you can request a refund

You may request a refund within 30 days of purchase if we fail to complete the agreed setup within the applicable delivery timeframe after receiving everything required to begin, or if we repeatedly fail to respond to your support requests within 24 hours.

A response within 24 hours means we acknowledge your request and explain the next step; it does not mean every issue can be fully resolved within that period. If you believe we haven’t met these commitments, please contact us with your order details and a description of the issue so we can review it.

When refunds are not available

Because this service involves work tailored to your store, changing your mind after work has begun, deciding not to launch, or no longer needing the service does not by itself qualify for a refund. A preference for a different design or layout does not by itself qualify for a refund when the setup has been delivered within the agreed scope.

Using or retaining the completed setup and then requesting a refund does not, by itself, make the order eligible. Instead, please tell us which specific parts of the setup need adjustment so we can review whether they fall within the agreed scope.

These exclusions do not remove the refund rights described above or any rights you have under applicable law.

Third-party services and costs

Shopify subscriptions, domain purchases, paid themes from other developers, paid apps, and other third-party charges are not included unless expressly stated at checkout. We’re not responsible for outages, policy changes, or limitations of third-party services, but we’ll explain any issue we encounter that affects the setup.

Store access and privacy

We access your store through Shopify collaborator permissions solely to perform the agreed service. You may remove our access after the setup and any agreed adjustments are complete. We’ll use the information you share with us to deliver the service.

Results and liability

We’ll use reasonable care in setting up your store, but we cannot guarantee sales, conversion rates, search rankings, or other commercial results. Nothing in these terms limits rights or remedies that cannot legally be excluded.

Changes to these terms

We may update these terms from time to time. The version in effect when you purchase the service applies to your order.

Questions?

If you have questions about the service, your setup, or a refund request, contact us at tracy@inspiredtheme.com.