You may request a refund within 30 days of purchase if we fail to complete your setup within the agreed timeframe or repeatedly fail to provide support within 24 hours of your requests. Please read the store setup terms for full details.

No, for this service, you’ll need to purchase/own the theme and add it to your store (unpublished is fine). We do not supply or license third-party themes.

No, you don’t need to give us your store login details.

Instead, Shopify allows you to safely grant limited access to collaborators like us. We’ll send you a collaborator request - once you approve it, we’ll be able to access only the specific parts of your store needed for setup or customization. Learn more

Yes, of course you can.

To remove our access from your store admin, please go to Settings → Users. You’ll see our profile listed there - just click on it, and you’ll find the option to remove our access.

It’s okay if you don’t have products or images yet. We’ll find images related to your brand and products from free sources like Shopify Burst, Unsplash, or Pexels, and import sample products into your store. You can later remove them and add your own — or keep any you like.

Yes. We can refresh your current Shopify store - updating design, restructuring navigation, improving collection/product templates, and polishing the homepage for a cleaner, conversion-ready experience. 

Yes, we offer lifetime support. Feel free to reach out to us anytime with any Shopify-related questions — we’re always happy to help.

Yes, we can help you connect your custom domain to your Shopify store and make sure everything is set up correctly.

Yes, You just need to provide your custom font files (in .woff, .woff2, or .ttf format), and we’ll add them to your theme for you.